Economics at your fingertips  

Sustainable service ecosystems from the transformative value perspective: A study in tourism destinations

Miguel Ángel Moliner‐Tena, Diego Monferrer‐Tirado, Marta Estrada‐Guillén and Lidia Vidal‐Meliá

Corporate Social Responsibility and Environmental Management, 2023, vol. 30, issue 1, 342-357

Abstract: The aim of this study is to examine the relationship between sustainability with customer satisfaction and service experience in service ecosystems, by analyzing the moderated role of business models. A model with four variables is proposed, whereby customer satisfaction is the dependent variable, perceived sustainability of the service ecosystem is the explanatory variable, service experience is the mediator variable, and business models is the moderator variable. The model is applied in a survey of tourists. The results enable comparison of the causal model: perceived sustainability influences customer satisfaction directly and indirectly through service experience; and business model can play a moderator role since significant differences are identified in one of the three types of tourism destinations.

Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

More articles in Corporate Social Responsibility and Environmental Management from John Wiley & Sons
Bibliographic data for series maintained by Wiley Content Delivery ().

Page updated 2023-05-18
Handle: RePEc:wly:corsem:v:30:y:2023:i:1:p:342-357