What drives the adoption of mobile payment? A Malaysian perspective

Krishna Moorthy, Loh Chun T'ing, Kwong Chea Yee, Ang Wen Huey, Lee Joe In, Poon Chyi Feng and Tan Jia Yi

International Journal of Finance & Economics, 2020, vol. 25, issue 3, 349-364

Abstract: The purpose of this study is to examine the antecedents of behavioural intention to adopt mobile payment among working adults in Malaysia. The variables of the unified theory of acceptance and use of technology 2 (UTAUT2) with perceived security were adopted as a theoretical base. The gathered data through a questionnaire were examined by using multiple linear regression (MLR) analysis. The study revealed that performance expectancy, facilitating conditions, hedonic motivation, and perceived security are significant in mobile payment adoption. However, effort expectancy and social influence are not significant. The findings of this study contributed to a simple UTAUT2 model with perceived security as an additional construct in explaining the adoption intention of mobile payment. The findings of this study are applicable to the mobile payment service providers in Malaysia to improve their mobile payment quality by improving the facilitating conditions.

Date: 2020
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