Expert Systems in Insurance: A Review and Analysis

Gene Rowe and George Wright

Intelligent Systems in Accounting, Finance and Management, 1993, vol. 2, issue 2, 129-145

Abstract: The financial services industry and, in particular, the insurance industry has emerged as an important user of expert systems. In the following review we examine evidence of the spread of such systems in insurance, and focus more particularly upon life insurance, where the greatest amount of progress has been made. We attempt to identify the major trends in this area and examine one of the favoured tasks for the implementation of expert systems, namely underwriting. After assessing the current state of work and level of satisfaction in this area, we finally consider the likely direction of future initiatives.

Date: 1993
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