Reengineering Support through Measurement‐driven Inference

Mark E. Nissen

Intelligent Systems in Accounting, Finance and Management, 1997, vol. 6, issue 2, 109-120

Abstract: External consulting services for business process reengineering are very expensive and the practice of process redesign itself is ripe for reengineering through AI technologies. The research described in this paper addresses the adaptation of extant knowledge‐based systems to design and deploy a measurement‐driven system for automated process‐redesign support. The KOPeR system uses knowledge captured and formalized from the reengineering domain and is employed in the field through the redesign of three processes associated with procurement. The results demonstrate the use and utility of the system and lead to an agenda for future research directions along these lines. © 1997 John Wiley & Sons, Ltd.

Date: 1997
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