An Experimental Test of the Expectancy‐Disconfirmation Theory of Citizen Satisfaction

Gregg G. Van Ryzin

Journal of Policy Analysis and Management, 2013, vol. 32, issue 3, 597-614

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:wly:jpamgt:v:32:y:2013:i:3:p:597-614

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