Optimal dynamic rules for assigning customers to servers in a heterogeneous queuing system

Wayne Winston

Naval Research Logistics Quarterly, 1977, vol. 24, issue 2, 293-300

Abstract: We consider a queuing system in which both customers and servers may be of several types. The distribution of a customer's service time is assumed to depend on both the customer's type and the type of server to which he is assigned. For a model with two servers and two customer types, conditions are presented which ensure that the discounted number of service completions is maximized by assigning customers with longer service times to faster servers. Generalizations to more complex models are discussed.

Date: 1977
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Persistent link: https://EconPapers.repec.org/RePEc:wly:navlog:v:24:y:1977:i:2:p:293-300

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