 Ingredients of institutional reputations and citizen engagement with regulatorsTereza Capelos, Colin Provost, Maria Parouti, Julie Barnett, Jonathan Chenoweth, Chris Fife‐Schaw and Tanika Kelay Regulation & Governance, 2016, vol. 10, issue 4, 350-367 Abstract: The purpose of this study is to examine the link between the reputational components of efficacy and moral reliability of institutions, and citizens' compliance with institutional recommendations. Research on bureaucratic reputations highlights the significance of positive political reputations based on credibility and legitimacy, but the impact of these components is not systematically isolated and studied. We draw insights from political psychology to move beyond a positive‐negative valence‐based approach of reputation, and highlight the different effect of efficacy and moral reliability components of reputation on citizens' cooperation, engagement in water saving activities, and levels of complaints. We use the Cypriot Water Authority as a case study and inquire how its institutional reputation influences Cypriot citizens' behavior regarding water use. Our data was collected via a representative national survey administered to a random sample of 800 Cypriots in the spring of 2009 and show that favorable perceptions of particular components of institutional reputation shape the levels of satisfaction with specific organizational outputs. Date: 2016 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:wly:reggov:v:10:y:2016:i:4:p:350-367 Access Statistics for this article More articles in Regulation & Governance from John Wiley & Sons |
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