Sociotechnical System Safety: Hierarchical Control versus Mindfulness

Gavan Lintern and Peter N. Kugler

Systems Engineering, 2017, vol. 20, issue 4, 307-317

Abstract: Both the hierarchical control model of organizational processes in a sociotechnical system and organizational mindfulness have been promoted, largely through independent lines of argument, as having potential to improve safety in large‐scale sociotechnical systems. We review the arguments to assess the confidence we might place in these claims and to assess whether these views are necessarily incompatible or could be complementary. Our analysis reveals a lack of consistency in the arguments for hierarchical control. It remains unclear whether application of this model to sociotechnical system design will enhance safety or will even degrade it by promoting micromanagement. We conclude that the type of mindfulness that bolsters important safety‐related cognitive processes is just what is missing from the hierarchical control model. The safety of large‐scale sociotechnical systems with catastrophic potential poses an enormous challenge. A functional model with some hierarchical properties, when complemented with insights relating to organizational mindfulness, offers an innovative way of working toward resolving that challenge. We review and contrast the potential contributions of hierarchical control model and organizational mindfulness to safety in large‐scale sociotechnical systems. We conclude that formulations of the hierarchical control model do not address the challenges posed by unanticipated events and that, to be effective, safety management must integrate mindful cognitive processes into their hierarchical structure.

Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1002/sys.21396

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wly:syseng:v:20:y:2017:i:4:p:307-317

Access Statistics for this article

More articles in Systems Engineering from John Wiley & Sons
Bibliographic data for series maintained by Wiley Content Delivery ().