Using Personality Traits to Select Customer‐Oriented Logistics Personnel

Jeffery A. Periatt, Subhra Chakrabarty and Stephen A. Lemay

Transportation Journal, 2007, vol. 46, issue 1, 22-37

Abstract: Although training can improve customer orientation in logistics personnel, recruiting employees who possess enduring personality traits that stimulate customer‐oriented behaviors will greatly help logistics organizations to carry out the marketing concept. This research examined the relationship between personality traits and customer orientation using the five‐factor model of personality and the SOCO scale for customer orientation. Data for this study were collected as part of a larger multi‐organizational job classification study sponsored by the Council of Supply Chain Management Professionals. Responses were gathered from 354 respondents in 43 logistics organizations.

Date: 2007
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https://doi.org/10.2307/20713661

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Persistent link: https://EconPapers.repec.org/RePEc:wly:transj:v:46:y:2007:i:1:p:22-37

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