Improving Workflow in the Insurance Industry: A Focused Management Approach

Yoram Eden and Boaz Ronen

Journal of Insurance Issues, 1993, vol. 16, issue 1, 49-62

Abstract: Focused Management Technology (FMT) is a managerial approach to solving an organization's problems, designed to improve processes and increase profits. It is based on the integration of the well-established Just In Time (JIT), Total Quality Management (TQM), Theory of Constraints (TOC), Global and Effective Performance Measurements (GEPM), and Complete Kit (CK) techniques. These techniques and their underlying philosophies are modified and tailored to meet the special environment and the specific needs of the insurance industry. This article explains the integration of FMT into the insurance industry and demonstrates a successful implementation of FMT concepts in a life insurance department of a leading Israeli insurance company.

Date: 1993
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