KNOWLEDGE OF ENTERPRISE: KNOWLEDGE MANAGEMENT OR KNOWLEDGE TECHNOLOGY?

Milan Zeleny ()
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Milan Zeleny: Graduate School of Business, Fordham University, New York City, New York 10023, USA;

International Journal of Information Technology & Decision Making (IJITDM), 2002, vol. 01, issue 02, 181-207

Abstract: Knowledge Technology(KT) is an important new development, extending and ultimately replacing IT. Meaningful and substantial Knowledge Management (KM) is crucially dependent on a useful and operational definition of knowledge. Such notion of knowledge must be clearly differentiated from so called "explicit (or codified) knowledge", i.e. from information. Information, in any form or shape, is not knowledge. While information is a symbolic description of action, knowledge is action itself. The understanding that knowing is doing and doing is knowing comes from the Western philosophical tradition of pragmatism, exemplified by Dewey, Lewis and Polanyi. In this paper, we look at knowledge as a manifest ability of purposeful coordination of action and redefine the purpose of knowledge management as turning information (description) into knowledge (action) and not vice versa. While there can be an information overload, there is never any "knowledge overload".

Keywords: Knowledge; knowledge management; knowledge technology; information; information technology (search for similar items in EconPapers)
Date: 2002
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DOI: 10.1142/S021962200200021X

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