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COMMIT TIME DECISION FOR MEASURING DEMAND SIDE QUALITY COSTS WITH LIMITED DISTRIBUTION INFORMATION

Jinfeng Yue (), Min-Chiang Wang () and Zhimin Huang ()
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Jinfeng Yue: Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, Murfreesboro, TN 37132, USA
Min-Chiang Wang: Department of Management and Decision Sciences, College of Business and Economics, Washington State University, Pullman, WA 99164-4736, USA
Zhimin Huang: School of Business, Adelphi University, Garden City, NY 11530, USA

International Journal of Information Technology & Decision Making (IJITDM), 2004, vol. 03, issue 03, 435-452

Abstract: Consider a single machine processing multiproducts situation when only the mean and standard deviation of processing time for each product are available. The bounds of optimal commit delivery time range are obtained. A decision of the robust commit delivery time is suggested. An extension to the situation with information of orders in queue is also discussed. Numerical examples show that the suggested decision performs well. The expected value of additional information, which measures the maximum amount a decision maker is willing to pay for knowledge of true distribution information, is small, and that further demonstrates the worthiness of the suggested robust decision.

Keywords: Commit delivery time; quality costs; queuing theory; decision analysis (search for similar items in EconPapers)
Date: 2004
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DOI: 10.1142/S021962200400115X

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