INFORMAL COMMUNICATION SUPPORT MEDIA FOR ENCOURAGING KNOWLEDGE-SHARING AND CREATION IN A COMMUNITY

Kazushi Nishimoto () and Kan Matsuda ()
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Kazushi Nishimoto: Center for Knowledge Science, Japan Advanced Institute of Science and Technology, 1-1, Asahidai, Nomi, Ishikawa 923-1292, Japan
Kan Matsuda: Consumer Products Product Planning Department, Seiko Epson Corporation, Hirooka Office, 80, Harashinden, Hirooka, Shiojiri, Nagano 399-0785, Japan

International Journal of Information Technology & Decision Making (IJITDM), 2007, vol. 06, issue 03, 411-426

Abstract: In this paper, we propose a new approach to support information-sharing and activation of human networks in an organization. In this approach, someone who wants to know about something displays "what I want to know" on a large screen in a public space to let other people see it. This allows other people near the display to find out what he/she is interested in. If a person who knows about that sees the display by chance, they can talk about it on the spot in a face-to-face manner. Thus, smooth information-sharing can be achieved through spontaneous informal communications, and "know-who" knowledge is gradually accumulated. Based on experiments using a prototype system, we confirmed that this approach is effective for information-sharing and activating human networks.

Keywords: Knowledge-sharing; knowledge creation; human network; informal communication; adventitious encounters; benefit principle (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijitdm:v:06:y:2007:i:03:n:s0219622007002551

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DOI: 10.1142/S0219622007002551

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