EVALUATING GOVERNMENT WEBSITE ACCESSIBILITY: A COMPARATIVE STUDY

Soongoo Hong (), Pairin Katerattanakul () and Seok Jeong Joo ()
Additional contact information
Soongoo Hong: Department of Management Information System, Dong-A University, 840 Handan2-Dong, Saha-gu, Busan, Korea
Pairin Katerattanakul: Department of Business Information Systems, Haworth College of Business, Western Michigan University, 3322 Schneider Hall, Kalamazoo, MI 49008-5412, USA
Seok Jeong Joo: Informatization Service Department, Korea Technology and Information Promotion Agency for SMEs, 6F Hansum Building, Yeouido-dong 15, Yeongpo-gu, Seoul, Korea

International Journal of Information Technology & Decision Making (IJITDM), 2008, vol. 07, issue 03, 491-515

Abstract: Because of the aging society, web accessibility will become more important, especially for the disabled people. Even though efforts have been made to reduce the informational gap resulting from web inaccessibility, websites from virtually every type of organization have major accessibility problems. This study used an automated software tool to evaluate the accessibility of four Korean government and four US government websites. The web accessibility problems found were manually verified by both human experts and an assistive technology. Results were compared between the Korean and the US government websites and between the websites published in 2004 and 2007. Finally, how much accessibility of the Korean and the US government websites has improved during 2004–2007, common web accessibility problems, and potential errors from the automated software tool are discussed.

Keywords: Website accessibility; e-Government; evaluation; automated software monitoring tools; human experts; Korea (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (2)

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DOI: 10.1142/S0219622008003058

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