COMPLEXITY AND FAMILIARITY WITH COMPUTER ASSISTANCE WHEN MAKING ILL-STRUCTURED BUSINESS DECISIONS
David L. McLain () and
Ramon J. Aldag ()
Additional contact information
David L. McLain: School of Management, State University of New York Institute of Technology, Utica, NY 13504-3050, USA
Ramon J. Aldag: School of Business, University of Wisconsin, 975 University Avenue, Madison, WI 53706, USA
International Journal of Information Technology & Decision Making (IJITDM), 2009, vol. 08, issue 03, 407-426
Abstract:
Using high-level tasks typical of managerial decisions, this experimental study examined the influence of computer assistance on solving ill-structured problems. Of specific interest were the influences of complex and simple assistance on decision performance and decision maker attitudes. Our findings suggest that performance and user attitudes can be enhanced by technology that provides clear and simple instruction in good problem-solving practices. However, when that technology adds a complex array of technical options and features, the assistance may fail to improve or/and may even diminish performance and damage user attitudes. Familiarization with such complex technology may not improve these outcomes. The findings regarding the relationship between assistance complexity and decision performance are consistent with those of studies that suggest complexity has a curvilinear influence on performance. When considering the application of technological assistance to ill-structured decision tasks, the complexity of the assistance should not be ignored.
Keywords: End user computing; decision support systems; decision technology; complexity (search for similar items in EconPapers)
Date: 2009
References: View complete reference list from CitEc
Citations: View citations in EconPapers (3)
Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219622009003491
Access to full text is restricted to subscribers
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijitdm:v:08:y:2009:i:03:n:s0219622009003491
Ordering information: This journal article can be ordered from
DOI: 10.1142/S0219622009003491
Access Statistics for this article
International Journal of Information Technology & Decision Making (IJITDM) is currently edited by Yong Shi
More articles in International Journal of Information Technology & Decision Making (IJITDM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().