Information visualization to support management decisions

Jasser Al-Kassab (), Zied M. Ouertani (), Giovanni Schiuma () and Andy Neely ()
Additional contact information
Jasser Al-Kassab: University of Cambridge, Institute for Manufacturing, CB3 0FT, Cambridge, UK;
Zied M. Ouertani: ABB Forschungszentrum. Wallstadter Str. 59, Ladenburg, 68526, Germany;
Giovanni Schiuma: University of Basilicata, Viale dell'Ateneo Lucano 10, 85100 Potenza, Italy;
Andy Neely: University of Cambridge, Institute for Manufacturing, CB3 0FT, Cambridge, UK

International Journal of Information Technology & Decision Making (IJITDM), 2014, vol. 13, issue 02, 407-428

Abstract: Information visualization can accelerate perception, provide insight and control, and harness this flood of valuable data to gain a competitive advantage in making business decisions. Although such a statement seems to be obvious, there is a lack in the literature of practical evidence of the benefit of information visualization. The main contribution of this paper is to illustrate how, for a major European apparel retailer, the visualization of performance information plays a critical role in improving business decisions and in extracting insights from Redio Frequency Idetification (RFID)-based performance measures. In this paper, we identify — based on a literature review — three fundamental managerial functions of information visualization, namely as: a communication medium, a knowledge management means, and a decision-support instrument. Then, we provide — based on real industrial case evidence — how information visualization supports business decision-making. Several examples are provided to evidence the benefit of information visualization through its three identified managerial functions. We find that — depending on the way performance information is shaped, communicated, and made interactive — it not only helps decision making, but also offers a means of knowledge creation, as well as an appropriate communication channel.

Keywords: Information visualization; management decisions; RFID; performance measurement; retail industry (search for similar items in EconPapers)
Date: 2014
References: View complete reference list from CitEc
Citations: View citations in EconPapers (7)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219622014500497
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijitdm:v:13:y:2014:i:02:n:s0219622014500497

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219622014500497

Access Statistics for this article

International Journal of Information Technology & Decision Making (IJITDM) is currently edited by Yong Shi

More articles in International Journal of Information Technology & Decision Making (IJITDM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().