Fostering Knowledge Reuse in Communities of Practice by Using a Trust Model and Agents

Juan Pablo Soto (), Aurora Vizcaíno () and Mario Piattini ()
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Juan Pablo Soto: Universidad de Sonora, Department of Mathematics, Hermosillo, México
Aurora Vizcaíno: #x2020;Universidad de Castilla – La Mancha, ALARCOS Research Group, Ciudad Real, Spain
Mario Piattini: #x2020;Universidad de Castilla – La Mancha, ALARCOS Research Group, Ciudad Real, Spain

International Journal of Information Technology & Decision Making (IJITDM), 2017, vol. 16, issue 05, 1409-1439

Abstract: Currently, knowledge management is a key issue for companies as it gives them a competitive advantage. A Community of Practice (CoP) is a means to encourage employees to manage knowledge and enables them to exchange knowledge and experience. Members of these communities, however, are often geographically distributed. This hinders the development of feelings of trust between their members, which limits knowledge reuse. Our proposal seeks to minimize the effect of lack of trust between CoP members, thereby fostering the exchange of knowledge. To achieve this goal, we propose a trust model to calculate trust among CoP members, along with a multi-agent architecture to automatically manage the trust model in a CoP. The agents calculate a trust value in each situation, taking the user’s profile into account. We also present a tool that recommends sources of knowledge and documents that are trustworthy.

Keywords: Knowledge reuse; communities of practice; trust model; software agents (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1142/S0219622015500182

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