An Exploratory-Comparative Study of Implementation Success Factors for MSS/DMSS and MIS

Manuel Mora (), Gloria Phillips-Wren (), Fen Wang () and Ovsei Gelman ()
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Manuel Mora: Information Systems, Autonomous University of Aguascalientes, Aguascalientes, AGS 20100, México
Gloria Phillips-Wren: Information Systems / Operations Management, Loyola University Maryland, 4501 N. Charles St. Baltimore, MD 21210, USA
Fen Wang: Information Technology & Administrative Management, Central Washington University, Ellensburg, WA 98926-7488, USA
Ovsei Gelman: CCADET, Universidad Nacional Autónoma de México, Circuito Exterior s/n, Coyacán, Universitaria, 04510 Ciudad de México, D.F., México

International Journal of Information Technology & Decision Making (IJITDM), 2017, vol. 16, issue 06, 1671-1705

Abstract: This research paper presents a novel complementary approach to the system implementation research stream by comparing implementation success factors for management support systems (MSS), also called decision-making support systems, (DMSS) and management information systems (MIS). Data were collected over a 14-year period from 132 information technology (IT) practitioners from an industrialized region in Mexico and analyzed using exploratory factor analysis (EFA). While implementation success factors for MSS/DMSS and MIS have been studied previously, few comparative studies have been reported. Differences in implementation success factors between MSS/DMSS and MIS were found. Three clearly identified implementation success factors were found for MIS (i.e., project management, organizational feasibility and IT resources), and two factors emerged for MSS/DMSS with mixed items (i.e., system-organization-technical feasibility, and alignment between users, team, system and organization). The results indicate that achieving MSS/DMSS implementation success is more complex than for MIS. Although exploratory in nature, the comparative differences offer guidance to IT practitioners in implementing such systems and contribute to the MSS/DMSS literature with insights on implementation success factors that are unique to this type of IT system.

Keywords: Management support systems (MSS); decision-making support systems (DMSS); implementation success factors; exploratory factor analysis (EFA); decision support; management information systems (MIS) (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1142/S0219622016500292

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