A Method to Diagnose Public Administration Interoperability Capability Levels Based on Multi-Criteria Decision-Making

José Marcelo Almeida Prado Cestari (), Eduardo de Freitas Rocha Loures () and Eduardo Alves Portela Santos ()
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José Marcelo Almeida Prado Cestari: Pontifical Catholic University of Paraná Industrial and Systems Engineering Graduate Program, Rua Imaculada Conceição, 1155, Escola Politécnica — Bloco 2 — 2∘ Andar Curitiba, Brazil, PR 80.215-90, Brazil
Eduardo de Freitas Rocha Loures: Pontifical Catholic University of Paraná Industrial and Systems Engineering Graduate Program, Rua Imaculada Conceição, 1155, Escola Politécnica — Bloco 2 — 2∘ Andar Curitiba, Brazil, PR 80.215-90, Brazil
Eduardo Alves Portela Santos: Pontifical Catholic University of Paraná Industrial and Systems Engineering Graduate Program, Rua Imaculada Conceição, 1155, Escola Politécnica — Bloco 2 — 2∘ Andar Curitiba, Brazil, PR 80.215-90, Brazil

International Journal of Information Technology & Decision Making (IJITDM), 2018, vol. 17, issue 01, 209-245

Abstract: Interoperability is a critical factor for public administration-related entities operating in collaborative/cooperative environments. Thus, performing an interoperability diagnosis, with respect to other usual assessment approaches, provides a more adequate and extended view in establishing qualities and gaps, and helping to prioritize actions to increase performance and maturity of a government-related organization. This paper presents a diagnosis method called Public Administration Interoperability Diagnosis Method (PAIDM), using Analytic Hierarchy Process (AHP) as multi-criteria decision-making structure to calculate the capability levels diagnosed. A proposed development framework guides a systematic literature review, followed by a survey of experts and a set of quantitative and qualitative methods related to the extraction and modeling of the knowledge from the public administration domain mapped into theoretical, conceptual, and practical outputs devoted to PAIDM execution. The paper also raises a public administration interoperability capability model used as a reference for the diagnosis and presents general results of two public administration application cases regarding their capability levels.

Keywords: Interoperability; capability levels; diagnosis; capability model; decision-making (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1142/S0219622017500365

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