Improving Human Performance in Dynamic Tasks with Debriefing-Based Interactive Learning Environments: An Empirical Investigation

Hassan Qudrat-Ullah

International Journal of Information Technology & Decision Making (IJITDM), 2020, vol. 19, issue 04, 1065-1089

Abstract: Dynamic tasks are pervasive in organizational decision making. Improving managerial performance in dynamic tasks is an ongoing research endeavor. We report a laboratory experiment in which participants managed a dynamic task by playing the roles of fishing fleet managers. The two experimental groups used a computer simulation-based interactive learning environment (ILE) with an outcome-oriented debriefing and a process-oriented debriefing. To assess the users’ learning and performance, a comprehensive five-dimensional model was used to evaluate subjects’ task performance, decision time, decision strategy, structural knowledge, and heuristics knowledge. The results showed that process-oriented debriefing improved subjects’ task performance, helped users gain task knowledge, develop heuristics, and adapt to systematic-variable consistent strategies. Contrary to our hypothesis, the process-oriented debriefing group did not use less decision time. In contrast to the cost-benefit approach to decision making, a relatively more systematic effort is needed to perform better in dynamic tasks such as fisheries management.

Keywords: Dynamic tasks; sustainable renewable resource management; interactive learning environments; the tragedy of the commons; task performance; decision time (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (2)

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DOI: 10.1142/S0219622020500224

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