The Automation of Management Decisions: A Systematic Review and Research Agenda of the Factors Influencing the Decision to Increase the Level of Automation

Lorenz Rossmann and Andreas Wald ()
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Lorenz Rossmann: EBS Business School, EBS Universität für Wirtschaft und Recht, Rheingaustraße 1, 65375 Oestrich-Winkel, Germany
Andreas Wald: School of Business and Law, University of Agder, Universitetsveien 25, 4630 Kristiansand, Norway

International Journal of Information Technology & Decision Making (IJITDM), 2024, vol. 23, issue 01, 107-140

Abstract: Driven by promises of better and quicker decision-making, research on applications of technologies such as artificial intelligence in automating management decisions is increasing. However, the factors influencing the decision to increase the level of automation of a given management decision have remained a sidenote in the literature. In this systematic literature review, we organize these factors from the fragmented and heterogeneous research landscape concerned with automating management decisions. Using a systematically derived sample of research, we categorize and distill a multitude of factors into four themes: goals, foundations, design considerations, and application. We propose positive influences of six factors and a negative influence of one, namely costs, on the decision to increase the level of automation of a management decision. Finally, based on these propositions, we derive an agenda to guide future research.

Keywords: Decision support systems; automation; level of automation; function allocation; management decision (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1142/S021962202330001X

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