A MEASUREMENT INSTRUMENT FOR TQM IMPLEMENTATION IN THE THAI MANUFACTURING INDUSTRY

Anupam Das (), Himangshu Paul (), Fredric W. Swierczek () and Tritos Laosirihongthong ()
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Anupam Das: School of Management, Asian Institute of Technology, Pathumthani 12120, Thailand
Himangshu Paul: School of Management, Asian Institute of Technology, Pathumthani 12120, Thailand
Fredric W. Swierczek: School of Management, Asian Institute of Technology, Pathumthani 12120, Thailand
Tritos Laosirihongthong: Industrial Engineering Department, Thammasat University, Pathumthani 12121, Thailand

International Journal of Innovation and Technology Management (IJITM), 2006, vol. 03, issue 04, 361-377

Abstract: It is particularly important for developing countries to define useful TQM constructs to measure these principles, and their effect on improvement of performance. This research is aimed at measuring TQM constructs in the Thai manufacturing industry and Thai culture. The research identifies nine TQM implementation constructs and one outcome construct. A measurement instrument is developed based on a survey of some 275 ISO 9000 certified manufacturing companies in Thailand. A stepwise regression model is then used to identify the primary implementation construct regressors that significantly influence the outcome construct. The results show that customer focus, continuous improvement, top management commitment, employee involvement and product innovation are significantly and positively related to product quality. The findings are useful for practitioners and academia in developing countries.

Keywords: TQM constructs; TQM instrument development; top management commitment; culture; employee involvement; reward and recognition; product innovations (search for similar items in EconPapers)
Date: 2006
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DOI: 10.1142/S0219877006000879

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