AN EMPIRICAL STUDY ON THE IMPACT OF KIBS INNOVATION IN JAPANESE MANUFACTURING CORPORATIONS

Yong Cao (), Akio Nagahira () and Shuo She ()
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Yong Cao: School of Management, Huazhong University of Science and Technology, 1037 Luoyu Road, Wuhan, Hubei, 430074, P.R. China;
Akio Nagahira: Management of Science and Technology Department (MOST), Graduate School of Engineering, Tohoku University, 6-6-11-804, Aza-Aoba, Aramaki, Aoba-ku, Sendai City, Miyagi 980-8579, Japan
Shuo She: School of Management, Huazhong University of Science and Technology, 1037 Luoyu Road, Wuhan, Hubei, 430074, P. R. China

International Journal of Innovation and Technology Management (IJITM), 2011, vol. 08, issue 04, 501-520

Abstract: Dealing with knowledge intensive business services (KIBS) has become an important strategy for many firms. Services that heavily rely on professional knowledge are needed by Japanese manufacturing corporations (JMCs) for solving different problems. This article explores the impact of the utilization of KIBS on the innovation of JMCs in Japan. The goal of the paper is threefold: first, we focus on the different divisions of JMCs that have dealt with KIBS and analyze the impact of KIBS on their innovation respectively; second, we separate the types of innovation into radical innovation and incremental innovation and then analyze what and how the service delivery method contributes to each type of innovation; and finally we discuss in more depth the details of an efficient service delivery method. The results show that first, KIBS contribute more to the radical innovation of a client rather than incremental innovation and second, face-to-face is the most efficient method of service delivery from KIBS to the JMCs.

Keywords: KIBS (Knowledge Intensive Business Services); Japan; JMCs (Japanese Manufacturing Corporations); innovation; division (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1142/S0219877011002520

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