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HOW TO BETTER IDENTIFY AND MEASURE R&D IN SERVICES: CONSTRAINTS IN BRAZILIAN HOSPITALS

Cariza Teixeira Bohrer () and Eduardo Raupp de Vargas ()
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Cariza Teixeira Bohrer: Graduating Department of Business Administration, University of Brasília (UnB), Campus Darcy Ribeiro, ICC, Ala Norte, Subsolo, Módulo 25, Brasília — DF, ZIP: 70910-900, Brazil
Eduardo Raupp de Vargas: Graduating Department of Business Administration, University of Brasília (UnB), Campus Darcy Ribeiro, ICC, Ala Norte, Subsolo, Módulo 25, Brasília — DF, ZIP: 70910-900, Brazil

International Journal of Innovation and Technology Management (IJITM), 2013, vol. 10, issue 03, 1-20

Abstract: This paper proposes a reflection to induce a better understanding of R&D in services, based on case studies carried out in Brazilian University Hospitals (UHs). The results show that the generation and increase of the stock of knowledge in services go beyond those reported in the material component. We also found that a diversity of actors contributed in an informal way to these dynamics. Concerning R&D funding, we noticed that service R&D is not always planned through a formal project. Then we suggested expanded R&D indicators which seems to contribute to the improvement of statistics related to R&D in services.

Keywords: Service R&D; R&D indicators in services; hospital service sector (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1142/S0219877013400130

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