Knowledge Management Processes and Service Innovation: Key Insights from Saudi International Airports

Soud Mohammad Almahamid (), Odeh Rashid Al-Jayyousi, Adel Ismail Alalawi and Adel Saad AlQarny
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Soud Mohammad Almahamid: Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain
Odeh Rashid Al-Jayyousi: Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain
Adel Ismail Alalawi: Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain
Adel Saad AlQarny: Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain

International Journal of Innovation and Technology Management (IJITM), 2021, vol. 18, issue 04, 1-32

Abstract: This study aims to examine the influence of knowledge management processes and organizational creativity on service innovation for international airports in Saudi Arabia. A questionnaire was used to collect data from a convenient sample of 315 respondents. The results extend the “spiral†knowledge assumption to include knowledge sharing and application processes. The study finds that knowledge creation has a significant positive impact on knowledge sharing, which in turn influences knowledge application. Moreover, knowledge management processes have a significant positive impact on organizational creativity, whereas organizational creativity does not have any impact on service innovation.

Keywords: KM processes; organizational creativity; service innovation; Saudi International Airports (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1142/S0219877021500140

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