Emotional Intelligence Impacts on Work Performance: The Case in Telecommunication Malaysia Research Company

Mohd Shazni Suhairy, Norliza Mohamed, Norulhusna Ahmad, Hazilah Mad Kaidi, Rudzidatul Akmam Dziyauddin and Suriani Mohd Sam
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Mohd Shazni Suhairy: Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Norliza Mohamed: Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Norulhusna Ahmad: Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Hazilah Mad Kaidi: Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Rudzidatul Akmam Dziyauddin: Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia
Suriani Mohd Sam: Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Jalan Sultan Yahya Petra, Kuala Lumpur 54100, Malaysia

International Journal of Innovation and Technology Management (IJITM), 2022, vol. 19, issue 03, 1-28

Abstract: The study of the correlation between Emotional Intelligence (EI) and work performance is crucial for the organisation. Some of the organisations do not consider EI skills as the work performed. This study investigates the correlation between EI and the work performance of a telecommunication research company in Malaysia. There are 66 participants involved in this study: senior researchers and researchers. A set of questionnaires was distributed to assess their employees’ background, EI, and work performance. As a predictor of research employees’ work performance and EI, the results show that EI had a significant positive relationship with work performance. The findings also show that employees with high EI experience a greater level of task performance. Moreover, the authors also present the relationship of EI with work performance over employees’ background such as gender, marital status, age and work experience. It was found that married employees have a higher correlation than single employees. The study recommends that organisations introduce EI development programs for existing staff to improve their performance at work.

Keywords: Emotional intelligence; work performance; correlation (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1142/S021987702240003X

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