Organizational Culture and Business-IT Alignment in COVID-19: A Swiss Higher Education Case Study

Marcel R. Sieber, Christian Russ () and Katja Kurz ()
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Marcel R. Sieber: Department of Management, Prague University of Economics and Business, W. Churchill Sq. 1938/4, 130 67 Prague 3, Czech Republic
Christian Russ: Institute of Business Information Technology, ZHAW School of Management and Law, Theaterstrasse 17, P. O. Box, 8401 Winterthur, Switzerland
Katja Kurz: Institute of Business Information Technology, ZHAW School of Management and Law, Theaterstrasse 17, P. O. Box, 8401 Winterthur, Switzerland

International Journal of Innovation and Technology Management (IJITM), 2023, vol. 20, issue 03, 1-25

Abstract: This paper assumes that cultural characteristics of IT are critical for business-IT alignment (BITA), especially in crises such as COVID-19. A case study of a Swiss higher education institution examines this relationship and its contributions in terms of performance. The study develops a strategic alignment and organizational culture research model based on semi-structured interview guidelines by interviewing employees with different job roles and characteristics. It reveals the dominance of corporate infrastructure and process-strategic orientation and the combined influence of clan, hierarchy, and market culture. Results mapping leads to novel propositions for BITA at different management levels.

Keywords: Organizational culture; strategic alignment; business-IT alignment (BITA); information- and communication technology; higher education (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1142/S0219877022420044

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