Change Agents’ Required Expertise to Implement an Educational Technology: A Mixed-Method Study
Quentin Jordahn,
Laurent Da Dalto () and
Philippe Cabon ()
Additional contact information
Quentin Jordahn: Université Paris Cité and Univ Gustave Eiffel, LaPEA, F-92100 Boulogne-Billancourt, France
Laurent Da Dalto: ��Mimbus, F-31420, Saint-Jean, France
Philippe Cabon: Université Paris Cité and Univ Gustave Eiffel, LaPEA, F-92100 Boulogne-Billancourt, France
International Journal of Innovation and Technology Management (IJITM), 2024, vol. 21, issue 02, 1-27
Abstract:
To support trainers in implementing emerging educational technologies into their practices, training centers nominate one or several change agents. The aim of this study is to identify their individual human factors in this organizational change process. Twenty-one experts in organizational change, training, and educational technology participated in this study that combined semi-structured interviews with two job analysis questionnaires. The data were first treated separately with descriptive statistics and directed content analysis. They were then analyzed jointly with a factorial correspondence analysis completed with a hierarchical ascending classification. Results highlight the core activity of a project manager and eight additional activities with their own individual human factors. They provide to the change agents’ team benefits, such as management, strategy, communication, training, analysis, facilitation, and technological, pedagogical, and financial expertise. Those findings suggest a protean activity of the change agent, hardly manageable by a single person, which practitioners should anticipate when managing change. This research also proposes an original method to obtain a deeper understanding of an unexplored concept like change agents.
Keywords: Change agents; hierarchical ascendent classification; individual human factors; educational technology; change management (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:
Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219877024300015
Access to full text is restricted to subscribers
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijitmx:v:21:y:2024:i:02:n:s0219877024300015
Ordering information: This journal article can be ordered from
DOI: 10.1142/S0219877024300015
Access Statistics for this article
International Journal of Innovation and Technology Management (IJITM) is currently edited by H K Tang
More articles in International Journal of Innovation and Technology Management (IJITM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().