Technology-Induced Stress and Employee Resistance in the Context of Digital Transformation and Identification of Countermeasures

David Bausch, Tobias Kraemer () and Oliver Mauroner ()
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David Bausch: School of Business, University of Applied Sciences Mainz, Lucy-Hillebrand-Straße 2, 55128 Mainz, Germany
Tobias Kraemer: Institute for Management, University of Koblenz, Universitaetsstrasse 1, 56070 Koblenz, Germany
Oliver Mauroner: Business Department, University of Applied Sciences Hof, Alfons-Goppel-Platz 1, 95028 Hof, Germany

International Journal of Innovation and Technology Management (IJITM), 2024, vol. 21, issue 04, 1-36

Abstract: In the face of increasing digitization, companies must make significant changes to their offerings and operations to remain competitive. This digital transformation of organizations includes a digital transformation of the workplace, which is often met with resistance from employees. While it is recognized that reducing employee resistance is crucial for organizations, there is a limited understanding of the antecedents of employee resistance in the context of digital transformation, different resistance behaviors, and potential countermeasures. Drawing on technostress and employee resistance theories, we address these research gaps. Results from two empirical studies support our central prediction that digital transformation of the workplace causes technostress, which in turn promotes passive and active resistance behaviors among employees. Additionally, we highlight that organizations can use digital literacy facilitation to reduce employee technostress and resistance.

Keywords: Technostress; resistance; transformation; organizational development (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1142/S0219877024500299

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