The Mediating Role of External Factors and Managerial Innovation Level on the Relationship of Emotional Intelligence and Human Capital Performance

Georgios Tsekouropoulos (), Dimitrios Theocharis, Ourania Gkouna (), Greta Hoxha (), Ioanna Grigoriadou () and Athanasios Gounas ()
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Georgios Tsekouropoulos: Department of Organization Management, Marketing & Tourism, International Hellenic University, Sindos, Greece
Dimitrios Theocharis: Department of Organization Management, Marketing & Tourism, International Hellenic University, Sindos, Greece
Ourania Gkouna: Department of Organization Management, Marketing & Tourism, International Hellenic University, Sindos, Greece
Greta Hoxha: Department of Organization Management, Marketing & Tourism, International Hellenic University, Sindos, Greece
Ioanna Grigoriadou: Department of Organization Management, Marketing & Tourism, International Hellenic University, Sindos, Greece
Athanasios Gounas: Department of Organization Management, Marketing & Tourism, International Hellenic University, Sindos, Greece

International Journal of Innovation and Technology Management (IJITM), 2025, vol. 22, issue 01, 1-31

Abstract: Purpose: This research aims to examine whether managerial innovative practices, the influence of external factors and the level of uncertainty in the external environment influence/alter the relationship between emotional intelligence and human capital performance. Design/methodology/approach: This study will assess the impact of three specific mediators on the positive expected relationship between emotional intelligence and human capital performance. This is quantitative research with the use of questionnaires on a random sample of 236 managers of small-sized units who work in businesses that are occupied with the organization of several sports, tourism and cultural event projects. Findings: Managerial innovative practices were found to be positively associated with emotional intelligence, but also with the performance of human capital. Therefore, managers with high levels of emotional intelligence tend to apply managerial innovative practices to a greater extent. Both the influence of external factors and the level of uncertainty in the external environment, slightly alter the relationship of emotional intelligence with the performance of human capital, but at the same time, keeping it at relatively similar levels. Originality: Several studies have shown both the influence of emotional intelligence on the performance of human capital, and the positive effect of managerial innovative practices. However, no previous research effort examines simultaneously the influence of emotional intelligence with the simultaneous effect of managerial innovative practices on human capital performance. Also, linking an organization’s performance to changes in the external environment is rare, as the independence and lack of control affect the immediacy of the connection.

Keywords: Emotional intelligence; managerial innovative practices; human capital performance; external environment; administration management (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1142/S0219877025500014

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