THE QUALITY OF THE SERVICES PROVIDED BY BUSINESS DEVELOPMENT CENTERS AND THEIR EFFECT ON MICRO, SMALL AND MEDIUM-SIZED ENTERPRISES IN CHILE

Nicholas Marquez, German Rojas (), Susana Chacã“n () and Victor Nocetti ()
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Nicholas Marquez: Faculty of Economics and Business, University Santo Tomas, Chile2Business School Adolfo Ibanez University, Chile
German Rojas: Facultad de Economía y Negocios, Escuela de Ingeniería Comercial, Universidad Santo Tomás, Chile
Susana Chacã“n: Facultad de Economía y Negocios, Escuela de Ingeniería Comercial, Universidad Santo Tomás, Chile
Victor Nocetti: Facultad de Economía y Negocios, Escuela de Ingeniería Comercial, Universidad Santo Tomás, Chile

Journal of Developmental Entrepreneurship (JDE), 2023, vol. 28, issue 03, 1-22

Abstract: This research tests the postulates of the theory of guided preparation in a sample of micro, small and medium-sized enterprises operating in a business development center in Linares, Chile. These centers are non-profit organizations administered by the Chilean Ministry of Economy’s technical cooperation service (SERCOTEC). This study explores the relationship between the services provided by business development centers and the effect perceived by entrepreneurs on the overall development of their businesses. It uses a sample of 343 companies registered in the Neoserra software database between 2018 and 2021. Using structural equation modeling, the data show how these companies are affected by the provided services. Implications are drawn for theory, policy and practice.

Keywords: Small businesses; entrepreneurship; public policies; guided preparation; counseling (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1142/S1084946723500176

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