DETECTING COMMUNICATION DEFICIENCIES IN BUSINESS OPERATIONS

James Poon Teng Fatt
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James Poon Teng Fatt: Nanyang Business School, Nanyang Technological University, Singapore

Journal of Enterprising Culture (JEC), 1995, vol. 03, issue 02, 229-243

Abstract: This paper presents a method to examine the communication system within a business enterprise in order to determine whether or not a drop in efficiency and productivity in a business enterprise is due to deficiencies in its communication system. Serious problems can exist in communication, especially in relation to superior-subordinate communication when employees are required to communicate with an alternate other than the owner or the designated superior. In addition, employees may have problems in their perceptions of the value given to their views by the owner of the enterprise or management and the advance notice and consultation by the owner of the enterprise or management on actions affecting the employees themselves. It is recommended that the owner of the enterprise or management revise some of its communication plans, develop and implement a special training program for business managers dealing with employees in an alternate capacity and to develop plans for effective response to employee suggestions. Finally, it is also suggested that the owner of the enterprise or management at least consult with employees on future plans that will have an important impact on their workplace and career environment. It is hoped that the recommendations will help any business enterprise to grow with its people.

Date: 1995
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DOI: 10.1142/S021849589500012X

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