THE REVEALING OF AN INHERENT ORIENTAL PERCEPTION ON TQM IMPLEMENTATION IN HONG KONG

Victor H. Y. Lo
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Victor H. Y. Lo: Industrial and Manufacturing Systems Engineering Department, The University of Hong Kong, Hong Kong, China

Journal of Enterprising Culture (JEC), 1999, vol. 07, issue 03, 299-308

Abstract: The rapid development of the Asian economies is one of the focal points of world economy. Owing to intensive influences of Chinese in Asia, studies related to Chinese culture have gained great interest to foreign investors worldwide. The building up of a good quality Chinese partnership with the rest of the world is found beneficial starting with understanding Chinese Confucianist thinking. A set of 19 Confucian Principles are extracted systematically in this study to reveal how Chinese managers implement Total Quality Management (TQM). The Fishbein behaviour model was used to measure the quality behaviour intentions of Chinese managers. An instrument was developed and tested on Chinese philosophies in TQM implementation. The findings of the study were reinforced by discussion sessions with Chinese managers in Hong Kong. The findings of the study are encouraging, and had provided a new window for further studies on oriental cultural based management.

Date: 1999
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DOI: 10.1142/S0218495899000170

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