Knowledge Management Practices and Attitudes of IT Departments: Do They Practise What They Preach?

Graham Pervan () and Ruth Ellison
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Graham Pervan: School of Information Systems, Curtin University of Technology, GPO Box U1987, Perth, WA 6845, Australia
Ruth Ellison: School of Information Systems, Curtin University of Technology, GPO Box U1987, Perth, WA 6845, Australia

Journal of Information & Knowledge Management (JIKM), 2003, vol. 02, issue 01, 15-31

Abstract: Much research has been conducted on knowledge management (KM) in order to improve the organisations handle this valuable resource. Little is known, however, of how the providers of the knowledge management technologies, the organisation's IT people, handle their own KM. This study focuses on how IT departments and people "practise what they preach" in this area. A survey was conducted among large organisations, which reveals that there is a recognised need for KM, but it is not part of their formal goals. There are many KM technologies in use, however, and a positive. attitude exists towards their adoption in the IT departments of these organisations.

Keywords: Knowledge management; organizational culture (search for similar items in EconPapers)
Date: 2003
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DOI: 10.1142/S0219649203000218

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