A Scorecard for Supporting Enterprise Knowledge Management

Kathryn Cormican () and David O'Sullivan
Additional contact information
Kathryn Cormican: CIMRU, Department of Industrial Engineering, National University of Ireland, Galway, Ireland
David O'Sullivan: CIMRU, Department of Industrial Engineering, National University of Ireland, Galway, Ireland

Journal of Information & Knowledge Management (JIKM), 2003, vol. 02, issue 03, 191-201

Abstract: Enterprise knowledge management is becoming a critical component of competitive success. Managers must ensure that they can successfully generate, leverage and reuse knowledge assets in their organisations. In this view, they must seek to develop an environment that promotes effective knowledge management initiatives. Self-assessment scorecards can help managers and decision-makers ascertain whether they are incorporating best practices in terms of knowledge management initiatives. This paper presents findings from an exploratory case study analysis. Specifically, it presents a knowledge management scorecard expressly designed to help managers measure their performance in terms of knowledge management against best practice. It helps to provide an overview of a company's strengths and areas for improvement with regard to knowledge management, highlighting those areas that require attention. In this view, it serves as a checklist for effective knowledge management.

Keywords: Knowledge management; self-assessment scorecard; exploratory case study analysis (search for similar items in EconPapers)
Date: 2003
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649203000395
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:02:y:2003:i:03:n:s0219649203000395

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649203000395

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().