The Impact of Knowledge Management Technology on Intellectual Capital

Kevin J. O'Sullivan () and Michael Stankosky ()
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Kevin J. O'Sullivan: School of Management, New York Institute of Technology — New York, NY, USA
Michael Stankosky: School of Engineering and Applied Science, George Washington University — Washington DC, USA

Journal of Information & Knowledge Management (JIKM), 2004, vol. 03, issue 04, 331-346

Abstract: As we have moved into the knowledge economy, many organizations have invested in knowledge management initiatives. A great deal of the focus of these initiatives has been on the technological aspects of knowledge management with many organizations implementing knowledge management systems utilizing various technologies. As these technologies have moved to common use in these organizations, there has been the opportunity to use them to manage more than pure knowledge.The purpose of this research is to determine the extent to which knowledge management technologies are being used to manage intellectual capital. It identifies eight main groupings of knowledge management technologies that are examined in the context of the core elements of intellectual capital — human capital, customer capital and relationship capital. Based on the type of technology used, the research examines whether it is more or less likely to succeed in managing the different elements of intellectual capital. In the case of all three areas of intellectual capital we show that knowledge management technologies are used successfully.The results of the research illustrate which technologies are more effective in managing intellectual capital taking organizational size into consideration. It adds to the growing body of knowledge by illustrating the value of knowledge management initiatives beyond the scope of the predominant perception of how knowledge management tools are used.

Keywords: Intellectual capital; knowledge management; technology adoption (search for similar items in EconPapers)
Date: 2004
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DOI: 10.1142/S0219649204000924

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