Comparative Analysis of Commercial Knowledge Management Solutions and their Role in Enterprises
Valentina Janev () and
Sanja Vraneš ()
Additional contact information
Valentina Janev: Mihajlo Pupin Institute, Volgina 15, 11060 Belgrade, Serbia and Montenegro
Sanja Vraneš: Mihajlo Pupin Institute, Volgina 15, 11060 Belgrade, Serbia and Montenegro
Journal of Information & Knowledge Management (JIKM), 2005, vol. 04, issue 02, 71-81
Abstract:
Knowledge technologies are a subject of permanent interest for software engineers at research organisations, as well as for market analysts in commercial organisations. In this paper, which aims to clarify the role of knowledge management solutions in an enterprise business, we survey the market of commercial knowledge management solutions and analyse their functionalities in domains such as document management, information retrieval, collaboration, decision support, e-learning, business automation and enterprise integration. The survey is based on a thorough study of web resources of knowledge management solution providers. Regarding the role of knowledge solutions in the business process, the present study will show that on an operational level they serve for better utilisation of the enterprise knowledge resources and, on a strategic level, they synthesise new knowledge needed for better management of customers, suppliers and partners. This paper gives an insight into the knowledge management market that can help strategic planners to easily begin a knowledge management initiative.
Keywords: Knowledge management; business processes; software tools; knowledge technologies; market analysis (search for similar items in EconPapers)
Date: 2005
References: View complete reference list from CitEc
Citations:
Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649205001067
Access to full text is restricted to subscribers
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:04:y:2005:i:02:n:s0219649205001067
Ordering information: This journal article can be ordered from
DOI: 10.1142/S0219649205001067
Access Statistics for this article
Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh
More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().