Development of a Knowledge Management Culture Assessment Tool with Applications in Aviation Industry

S. Y. Choy (), W. B. Lee (), C. F. Cheung () and Geoffrey Shim ()
Additional contact information
S. Y. Choy: Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
W. B. Lee: Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
C. F. Cheung: Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
Geoffrey Shim: Hong Kong Dragon Airlines Ltd., L2. Dragonair House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong, China

Journal of Information & Knowledge Management (JIKM), 2005, vol. 04, issue 03, 179-189

Abstract: Knowledge management (KM) attracts more and more attention nowadays in either research or practice. Organisations often spend a lot of time and money to launch strategic KM initiatives without first assessing whether or not their culture is ready for the implementation of such initiatives. If the culture is not ready for implementing the initiatives, the effort put will rarely produce significant long-term benefits. Instead, employees will perceive them as a waste of time, and participate less actively in the KM initiatives. In this paper, a KM culture assessment tool (KMCAT) is purposely developed for assessing the organisational culture so as to ensure the success of implementation of KM initiatives. The KMCAT takes into account coherence, control, alliance and partnership, information and communication technology as well as innovation, which help an organisation to reveal culture profiles and hence provide directions for managing the culture. A case study of applying the KMCAT is undertaken in an aviation company and encouraging results are obtained.

Keywords: Organizational culture; innovation; knowledge management; learning organization; aviation (search for similar items in EconPapers)
Date: 2005
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649205001158
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:04:y:2005:i:03:n:s0219649205001158

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649205001158

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().