Knowledge-Based Customisation and Management of E-Survey

C. F. Cheung () and K. F. Chu ()
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C. F. Cheung: Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
K. F. Chu: Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China

Journal of Information & Knowledge Management (JIKM), 2006, vol. 05, issue 01, 81-96

Abstract: Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study past cases and previous know-how for conducting the survey. As a result, this paper presents a knowledge-based system approach for the customisation and the management of E-survey activities. A prototype knowledge-based survey system is built and the capability of the system is demonstrated through a successful trial implementation in a manufacturing enterprise.

Keywords: Case-based reasoning; customisation; electronic business; e-survey; knowledge-based system; knowledge management (search for similar items in EconPapers)
Date: 2006
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DOI: 10.1142/S021964920600127X

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