Applying Snowden's Narrative Technique to Conduct Project Debrief Within the British Council: An Exemplar of Knowledge Management Project

Bonnie Cheuk ()
Additional contact information
Bonnie Cheuk: Environmental Resources Management, USA

Journal of Information & Knowledge Management (JIKM), 2007, vol. 06, issue 01, 1-8

Abstract: This paper begins with a review of knowledge management (KM) literature, which highlights the problem that KM is interpreted in many different ways. This is due to the fact that different authors make different assumptions about the nature of knowledge and the nature of knowing. Up until the mid-1990s, knowledge was defined as a "thing". In the late 1990s, there was a call to define knowledge not as a "thing" but as "flows". The theories of Dervin and Snowden belong to the latter school of thought and are reviewed here.In the British Council, the design of knowledge management projects is informed by theories and research in the discourse of management, communications studies and information science. In particular, the work of Dervin and Snowden has shaped our knowledge management journey. This paper presents a specific example to provide in-depth insight on how we have designed a project debrief workshop that is informed by Dervin's sense-making theory and Snowden's complexity theory.

Keywords: Project debrief; narrative; knowledge management; lessons learnt; case study; sense-making (search for similar items in EconPapers)
Date: 2007
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649207001494
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:06:y:2007:i:01:n:s0219649207001494

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649207001494

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().