Classification of Knowledge Areas/Hierarchies and Its Implications in Mass Customisation: An Exploratory Study

Sung-Eui Cho (), Won Jun Lee and Jonguk Kim
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Sung-Eui Cho: College of Business Administration, Gyeongsang National University, 900, Gajwadong, Jinju, Gyeongnam 600-701, Korea
Won Jun Lee: College of Business Administration, Sungkyunkwan University, 3-53, Myungryundong, Jongrogu, Seoul 110-735, Korea
Jonguk Kim: College of Business Administration, Sungkyunkwan University, 3-53, Myungryundong, Jongrogu, Seoul 110-735, Korea

Journal of Information & Knowledge Management (JIKM), 2007, vol. 06, issue 01, 45-55

Abstract: This paper explores the characteristics of knowledge management (KM) for mass customisation (MC) with respect to knowledge classification. The proposed knowledge classification framework classifies horizontal knowledge areas into customer, product, and process, and vertical knowledge hierarchies into strategic, conceptual, and operational. This provides useful strategic and operations insights in KM for MC. The classification framework explained different methods of knowledge process operations and different KM strategies. Therefore, firms intending to implement KM for MC need to consider the differentiated characteristics of classified knowledge areas and hierarchies. This study was conducted through focused interviews on practitioners from companies providing MC.

Keywords: Knowledge classification; knowledge management; mass customisation (search for similar items in EconPapers)
Date: 2007
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DOI: 10.1142/S0219649207001639

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