Agent Based Process Management Environment – Mercury

Jeong Ah Kim (), Seung Young Choi () and Rhan Jung ()
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Jeong Ah Kim: Computer Education Department, Kwandong University, Republic of Korea
Seung Young Choi: Computer Engineering Department, Kwandong University, Republic of Korea
Rhan Jung: Computer Engineering Department, Kangwon University at SamCheok, Republic of Korea

Journal of Information & Knowledge Management (JIKM), 2007, vol. 06, issue 02, 127-137

Abstract: In this article, agent based process management model is proposed, which is for the process management of knowledge worker and service workers in order to establish the basis for the new knowledge management system. In this article, we applied several methods from 6-Sigma and personal software process for personal process definition, process execution and process measurement. This study attempts to improve the process execution accuracy through process visualisation and standardisation and to accumulate the base data to improve the process through measuring the process execution. We proposed guidelines and detail procedures for developing three advisor agents for guiding the process definition, process execution and process measurement. We showed the simple case study applied our guidelines.

Keywords: Process management; process improvement; agent; 6-Sigma; personal software process (search for similar items in EconPapers)
Date: 2007
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DOI: 10.1142/S0219649207001676

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