Towards a Combined Approach to Metadata in Corporate Knowledge Management: A Case Study of GE Healthcare

Xiangming Mu (), Jeanette Jordan (), Wooseob Jeong () and Jacques du Plessis ()
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Xiangming Mu: School of Information Studies, University of Wisconsin-Milwaukee, USA
Jeanette Jordan: School of Information Studies, University of Wisconsin-Milwaukee, USA
Wooseob Jeong: School of Information Studies, University of Wisconsin-Milwaukee, USA
Jacques du Plessis: School of Information Studies, University of Wisconsin-Milwaukee, USA

Journal of Information & Knowledge Management (JIKM), 2009, vol. 08, issue 03, 189-200

Abstract: Through interviews with representatives from GE Healthcare, we determined that a central problem of their current knowledge management system is users' inability to effectively retrieve the documents they need in order to carry out the everyday business activities of the corporation. We propose a three-pronged approach to resolving the problem, from a user-, data-, and system-centred perspective. From the users' perspective, we conducted user-based usability studies to confirm and identify the key problem. For our data-centred approach, we developed a new Dublin Core-compatible metadata schema that has the following four key characteristics: compatibility with existing practices, specificity to the corporation's needs, simplicity to facilitate easy adoption and flexibility to evolve as the corporation grows and changes. From a system-centred perspective, we developed a new search interface for GE Healthcare that incorporates our proposed metadata schema to improve the effectiveness of the information search.

Keywords: Metadata; tagging; knowledge management; corporate knowledge management (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1142/S0219649209002324

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