Unstructured Knowledge Transfer in ICT Teams

Raija Halonen (), Elisa Laukkanen (), Thomas Acton () and Kieran Conboy ()
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Raija Halonen: Centre for Innovation & Structural Change, National University of Ireland Galway, Ireland;
Elisa Laukkanen: Department of Information Processing Science, University of Oulu, Oulu, Finland
Thomas Acton: J. E. Cairnes School of Business & Economics, National University of Ireland Galway, Ireland
Kieran Conboy: J. E. Cairnes School of Business & Economics, National University of Ireland Galway, Ireland

Journal of Information & Knowledge Management (JIKM), 2010, vol. 09, issue 01, 15-30

Abstract: This paper investigates how unstructured knowledge transfer is managed in ICT teams. In this context, unstructured knowledge refers to knowledge that is not supported by organisational strategy or any formal structure due to its ad hoc and versatile nature. The research utilises empirical material produced for use by the organisation, thus offering a realistic picture of transferring knowledge. Before knowledge management can be supported, it is necessary to understand how it is transferred and externalised in teams. To increase required understanding, this qualitative research investigated how team members in practice utilised knowledge that was created in the team, and how they attempted to support each other to benefit from existing knowledge. In the analysis, three frameworks were used, namely SECI, CIP and ba.

Keywords: Ba; CIP; SECI; unstructured knowledge; tacit knowledge; explicit knowledge; knowledge transfer; team (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1142/S0219649210002516

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