Evaluating Intellectual Assets in University Libraries: A Multi-Site Case Study from Thailand

Sheila Corrall () and Somsak Sriborisutsakul ()
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Sheila Corrall: Information School, Faculty of Social Sciences, University of Sheffield, Regent Court, 211 Portobello Street, Sheffield S1 4DP, UK
Somsak Sriborisutsakul: Department of Library Science, Faculty of Arts, Chulalongkorn University, Phayathai Road, Pathumwan, Bangkok 10330, Thailand

Journal of Information & Knowledge Management (JIKM), 2010, vol. 09, issue 03, 277-290

Abstract: Intellectual assets are strategic resources that libraries can use to add value to services, but their intangible attributes make them hard to evaluate. An exploratory case study used document analysis, interviews and a questionnaire to develop and test indicators of intellectual assets and related performance measures at three university libraries in Thailand. The study demonstrated the feasibility of applying an intellectual capital perspective and a scorecard process model to design a workable system for evaluating library intangibles, particularly where libraries have a pre-existing interest in knowledge management and a culture of assessment.

Keywords: Academic libraries; intellectual assets; intellectual capital; intangible assets; library evaluation; performance indicators; performance measurement; scorecards; Thailand; university libraries (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1142/S021964921000267X

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