Investigating Barriers to Knowledge Management Success: A Conceptual Model and a Comparative Case Analysis

Chihab BenMoussa ()
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Chihab BenMoussa: Department of Information Technologies, Abo Akademi University, Finland

Journal of Information & Knowledge Management (JIKM), 2010, vol. 09, issue 04, 303-318

Abstract: What barriers obstruct the success of knowledge management programs? This paper has integrated studies on the barriers to knowledge management (KM) into a theoretical framework. Based on this framework, five cases documenting failed KM initiatives were analysed. The analysis gives a clear picture about why certain KM projects fail. The high failure rate of KM can be explained by the supply-IT based approach many organisations adopt when it comes to their KM programs. To increase the success rate of KM projects, companies should go beyond the one-dimensional thinking, e.g. technology, and adopt an approach where all the ingredients of KM operate in a synchronised way.

Keywords: Knowledge management; barriers to knowledge management; IT-supply-driven approach to knowledge management; synchronised knowledge management (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S0219649210002693

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