Sense-Making View of Knowledge Management: Theoretical Development and Empirical Validation

Dong Kyoon Yoo ()
Additional contact information
Dong Kyoon Yoo: Virginia State University, 1 Hayden Dr., Petersburg, VA 23806, USA

Journal of Information & Knowledge Management (JIKM), 2011, vol. 10, issue 01, 37-49

Abstract: The dynamics of knowledge management (KM) have evolved from the information-processing view of KM to the sense-making view of KM. The information-processing view of KM has been prevalent in the slow-paced, predicable environment. The sense-making view of KM, on the other hand, emerges in the environment where the fast, unpredictable pace of change is salient. Despite its significant and growing importance, there is a limited and fragmented understanding of the sense-making view of KM. This study addresses the issue of how the sense-making view of KM can be embodied by presenting and testing a research model. Data collected from 208 interdisciplinary teams were used to examine the research model by structural equation modeling. Results indicate that cognitive empowerment has a significant impact on perspective taking. Trust and media richness are critical determinants of cognitive empowerment. This study provides important insights of the role of cognition and behaviour in building the sense-making view of KM.

Keywords: Sense-making view of knowledge management; cognitive empowerment; trust; media richness; perspective taking (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S021964921100281X
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:10:y:2011:i:01:n:s021964921100281x

Ordering information: This journal article can be ordered from

DOI: 10.1142/S021964921100281X

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().