Managing Tacit Knowledge for a Software Development Process: A Case Study

David P. Stevens (), Sonya H. Y. Hsu () and Zhiwei Zhu ()
Additional contact information
David P. Stevens: Department of Business Systems Analysis and Technology, B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, P. O. Box 43930 Lafayette, LA 70504-3930, USA
Sonya H. Y. Hsu: Department of Business Systems Analysis and Technology, B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, P. O. Box 43930 Lafayette, LA 70504-3930, USA
Zhiwei Zhu: Department of Business Systems Analysis and Technology, B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, P. O. Box 43930 Lafayette, LA 70504-3930, USA

Journal of Information & Knowledge Management (JIKM), 2012, vol. 11, issue 01, 1-15

Abstract: The acquisition and management of knowledge is increasingly more important in today's economy because of the large proportion of the workforce eligible for retirement in the next 10 years. Companies have long understood that reusing explicit knowledge in the form of policies, documentation and procedures produces tremendous savings, reduces variability, decreases costs, and improves overall quality. Unfortunately, a considerable portion of corporate knowledge is tacit or known at a non-verbal level, and does not lend itself to reuse. This research examines "how" and "why" questions regarding a specific process used for managing and sharing tacit knowledge related to the software development life cycle. The issues related to acquiring, preserving and disseminating the tacit knowledge are discussed in detail, and the advantages and managerial implications of the results of the method are described, together with implications for knowledge workers and managers in other industries.

Keywords: Knowledge management; software development life cycle; tacit knowledge; explicit knowledge; knowledge creation process; organisation climate; case study (search for similar items in EconPapers)
Date: 2012
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649212500013
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:11:y:2012:i:01:n:s0219649212500013

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649212500013

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().