The Support of Knowledge Process to Enhance Risk Analysis in Jordanian Telecommunication Companies

Louay Karadsheh (), Samer Alhawari () and Amine Nehari Talet ()
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Louay Karadsheh: ECPI University, USA
Samer Alhawari: Applied Science Private University, Jordan

Journal of Information & Knowledge Management (JIKM), 2012, vol. 11, issue 02, 1-15

Abstract: The purpose of this paper is to study how Jordanian companies use the knowledge process to support risk analysis and how they deal with and foster it. The present empirical study is based on a sample of the data collected from 180 respondents, drawn randomly from Jordanian Telecommunication Companies. It provides a contribution to the literature about knowledge-based risk analysis in one of the developing countries as a framework to keep organisations competitive within the global business environment.This paper makes the following contributions. First, it demonstrates that according to project stakeholders, individual risk management activities, like for instance risk identification, are able to contribute to project success.Second, this paper provides insight in how knowledge process to support risk analysis and how they deal with and foster risk management activities to contribute in IT project success.And third, based on this new perspective, this paper provides new directions for further research into the mechanisms on how knowledge process support risk analysis in risk management to contribute in IT project success.The results of the survey show that the four selected factors (knowledge-based risk rationalise, knowledge-based risk comprehension, knowledge-based risk examination, and knowledge-based risk validation) have a significant impact on risk analysis.Due to the literature limitation about the KM model in developing countries, the current study will contribute to this field by addressing the knowledge-based risk. The findings will certainly help both researchers and practitioners in future knowledge management (KM) process, and risk analysis research. In order to get a better understanding of the knowledge processes on risk analysis, future research endeavours should focus on several other countries for comparative purposes.

Keywords: Knowledge management; risk management; risk analysis; knowledge process (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1142/S021964921250013X

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