Improving Municipal Information and Knowledge Management Capabilities: Case Study

Jean-Pierre Booto Ekionea (), Gérard Fillion () and Vivi Koffi ()
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Jean-Pierre Booto Ekionea: Accounting Department, University of Moncton, 18, Antonine-Maillet St., Moncton (NB) E1A 3E9, Canada
Gérard Fillion: Accounting Department, University of Moncton, 18, Antonine-Maillet St., Moncton (NB) E1A 3E9, Canada
Vivi Koffi: Accounting Department, University of Moncton, 18, Antonine-Maillet St., Moncton (NB) E1A 3E9, Canada

Journal of Information & Knowledge Management (JIKM), 2012, vol. 11, issue 04, 1-21

Abstract: This study aims to better understand the process of knowledge management capabilities (KMC) development at the municipal context to assess its impact on organisational performance. This process is a part of the organisational learning school that promotes organisational learning processes and knowledge accumulation that could be spread over time and in different levels of maturity. Thus, using the KMC maturity model (KMCMM) which has five levels of maturity, this study helps to better understand the phenomenon of KMC in the municipal context.

Keywords: Case study; knowledge management; organisational capabilities; maturity model (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1142/S0219649212500232

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